From Message to Action — in Seconds

Watch Ersona understand intent, check systems, and execute—automatically.

Your team handles this manually

12

Routing messages, checking PMS, updating invoices, assigning tasks

Watch Ersona handle it in 8 seconds →

Ersona Concierge

Online

Guest request

Operations Dashboard

Live

€4,760

Upsell GMV

42s

Avg Response

4.8

CSAT

System execution

One request. Three systems updated. Eight seconds.

Every request, every time

That execution compounds into measurable growth:

The Numbers Don't Lie

Real growth within 30 days.

Proven Results

22%

Higher Direct Booking Value

Average across pilot properties vs OTA

<60s

First Response Time

Median across 40+ languages

167%

ROI Increase

Proven by EZ Group (12-month study)

24/7

Always Working

Never sleep, never sick, never OOO

Average Upsell Per Guest

€18

Late checkout · Room upgrades · Add-ons

Ersona dashboard showing TRevPAR, direct booking metrics, and real-time guest conversation analytics

Direct Booking Share

30% → 48% in 90 days

Avg Response Time

12 hours → 42 seconds

Upsell Revenue

€1,200 → €4,800/month

Real-time operations dashboard · Track revenue, response times, and guest satisfaction · Updated live

Every Conversation Can Turn Into Revenue

Without feeling like sales.

Contextual Offers

Perfect-moment upsells: upgrades, add-ons, early check-in, late check-out.

Seamless Checkout

From chat to checkout — fewer clicks, more conversions.

Brand-Safe

Every conversation feels authentic, never pushy or robotic.

50+

Hotels & Property Groups

Across EMEA, LATAM, APAC

1,200+

Rooms Managed

Via PMS integrations

<60s

Avg Response Time

Median across 40+ languages

24/7

Always Active

Never sleep, never sick

Customer Reviews and Testimonials

"It is working excellent - Above My Expectation"
Eliran Zohar profile picture

Eliran Zohar

Short-Time-Rentals Manager, SuperHost

Served over 14.5k happy customers with Ersona all across the world.

Run With Ersona
"Our efficiency increased dramatically!"
LHG

Leading Hostel Group

4 Hostels, 3 Cities

Managing multiple locations with seamless automated guest communication.4

Run With Ersona
"Finally, a system that understands hospitality, not just tech"
MH

Marina Hotel Group

Boutique Hotels, 6 Properties

Serving guests across 6 oceanfront properties in Greece with Ersona.

Run With Ersona

0+

Guests Served Daily

0%

CSAT Average

0

Countries Live

0min

Median Resolution Time

Trusted By

Hotels & Property Groups Worldwide

E

EZ

Property group · 25+ properties · Israel & Europe

L

LHG

Leading hostel group · 4 hostels · 3 cities

R

RH

Boutique hotel chain · Spain & Portugal

D

DWS

STR management · 40+ units · EMEA

P

PH

Premium hospitality · Ireland

D

DH

Design hotels · Tel Aviv

50+ properties across 6 countries

Built for Your Market, Not Silicon Valley

40+ languages, WhatsApp-first, culturally tuned — because 70% of your guests never email.

  • 40+ languages natively supported, not translated
  • Cultural context and message cadence tuned per market
  • GDPR-aligned from day one for European markets
  • WhatsApp Business Platform native integration

Ersona Concierge

Online · Replies instantly

Do you have parking available?

10:42

Do you have parking available?

10:42

Yes! Parking available at €12/day. When do you arrive?

10:42

July 15th

10:42

Perfect! Parking reserved for July 15th ✨

10:43

Native fluency → Cultural context → Instant sync

+ 34 more languages across EMEA, LatAm, APAC

Your Staff + AI Agents

Three specialized agents coordinate with your team—handling 24/7 conversations across WhatsApp, email, and OTA channels, escalating when needed.

Watch the Agents Work

15-min live demo · Your property's data · No commitment

Start Executing Today

You Stay in Control

  • Set approval rules for upsells, cancellations, refunds
  • One-tap escalation when AI needs help
  • Every conversation logged and auditable
  • Human override always available

Handle Requests Instantly, Escalate Smartly

Service automation with human oversight

See It LiveView Full Journey
1

Guest requests

"We need extra towels in room 304."

WhatsApp • Service request
2

Ersona replies + creates task

"On it! Housekeeping will bring them in 10 minutes." Task created in ops dashboard

Ops Dashboard • Task: Towels → Rm 304 → Maria
3

Staff completes task

Housekeeper Maria marks task complete in dashboard, status syncs instantly

Task status: ✓ Complete (8 mins)
4

Ersona follows up with guest

"Hi again! Did you get the towels? Let me know if you need anything else."

WhatsApp • Proactive follow-up
Service request handling with task management integration

Real execution flow: guest conversation → system action → dashboard update

From WhatsApp Message to Qualified Lead

Capture and qualify inquiries in seconds

See It LiveView Full Journey
1

Guest asks

"Do you have availability for 2 adults + 1 dog, July 12-15?"

WhatsApp • Guest inquiry
2

Ersona checks PMS in real-time

Queries availability, room types, and pet policies

PMS • Availability check
3

Ersona replies with offer

Comfort Suite available, pet-friendly, book direct for late checkout

WhatsApp • AI response
4

Lead auto-logged

CRM: Maria, 2A+1dog, Jul 12-15, pet-friendly, direct-intent

Dashboard • New lead
WhatsApp conversation with PMS integration

Real execution flow: guest conversation → system action → dashboard update

Turn Inquiries into Bookings

Convert conversations automatically

See It LiveView Full Journey
1

Guest negotiates

"I'm interested, but €180/night is over budget."

WhatsApp • Price objection
2

Ersona checks alternatives

Scans PMS for lower-priced options matching dates

PMS • Alternative search
3

Proposes + books

Standard King €145/night. Guest confirms. Pre-filled booking link sent

WhatsApp • Booking link
4

Systems updated

PMS updated, email sent, dashboard: €435 direct booking confirmed

Dashboard • €435 confirmed
Booking conversion with PMS integration

Real execution flow: guest conversation → system action → dashboard update

Handle Requests Instantly

Service automation with human oversight

See It LiveView Full Journey
1

Guest requests

"We need extra towels in room 304."

WhatsApp • Service request
2

Ersona replies + creates task

"On it! 10 minutes." Task created in ops dashboard

Ops • Task created
3

Staff completes

Maria marks task complete, syncs instantly

Task: ✓ Complete (8min)
4

Ersona follows up

"Did you get the towels? Let me know if you need anything."

WhatsApp • Follow-up
Service request with task management

Real execution flow: guest conversation → system action → dashboard update

One Guest, Eight Touchpoints, Zero Manual Work

One guest. €1,049 lifetime value. Watch Maya's complete journey.

1

Pre-Booking

Do you have availability for July 12-15?

Checks PMS → Sends booking link

Qualified lead
2

Booking

Maya books Suite #304

PMS updated → Email sent → CRM tagged

+€540 revenue
3

Pre-Arrival

48h before arrival

Sends check-in code + late checkout offer

+€25 upsell
4

Arrival

Maya: "Room is perfect!"

Sentiment logged → Follow-up scheduled

Positive sentiment
5

In-Stay

Maya: "Extra towels?"

Task created → Staff completes → Follow-up

Request resolved (8min)
6

Checkout

Maya: "Can I check out at 2 PM?"

€25 fee → Invoice + PMS + task updated

+€25 upsell
7

Post-Stay

Ersona: Leave a review?

Maya leaves 5-star review → CRM logged

5-star review
8

Win-Back

60 days later

15% off direct booking → Maya rebooks

+€459 repeat booking

Total Value Per Guest

€1,049

Initial booking (€540) + upsells (€50) + repeat booking (€459)

+ 5-star review + positive sentiment + zero manual work

How It Works

Three steps to go live with your AI operations team

Connect

Link your PMS and messaging channels in 5 minutes

Tailor Your Playbook

Pick your automation rules, brand voice, and policies

Go Live

Your AI team starts handling guests within 30 minutes

Book Your 5-Minute Setup

Integration walkthrough · Live in 30 minutes · Zero commitment

Adaptive Intelligence, Not Templates

Real intelligence. Real-time decisions.

Can I check out at 2 PM instead of 11 AM?

10:42

Guest request

Detect Intent

Gather Context

Decide Action

Execute & Update

Intelligent processing

Context → Logic → Action

Not rules. Intelligence.

Edge Case: Compound Intent

Guest says:

“I need to cancel my booking but also rebook for next month — same dates, just March instead of February.”

Detects compound intent:Cancellation + Future Booking
Checks:Refund policy + March 12-15 availability
Weighs constraints:Cancellation fee vs. retention value

Ersona proposes:

“I can cancel with full refund and hold a Deluxe Suite for March 12-15 at the same rate (€165/night). Sound good?”

This isn't a script. Ersona interprets context, weighs constraints, and adapts — showing why it's infrastructure, not rules-based automation.

Works With Your Existing Systems

Integrates with your PMS, channel manager, and messaging platforms.

Cloudbeds
Mews
Hostaway
Guesty
Optima

API-First Architecture

Works through your existing channels and dashboard

5-Minute Setup

Connect your PMS and start handling guests same day

Real-Time Sync

Availability, rates, and guest data always current